Return Policy

We're committed to providing a seamless and satisfying shopping experience. If you're not entirely satisfied with your purchase, we offer a customer-friendly return policy to ensure your peace of mind

Return Policy:

• Return Period: We accept returns within 30 days of purchase, both for online and in-store purchases.
• Item Conditions: Returned items must be in their original packaging, unused, and free of any damage or signs of wear and tear. To ensure a smooth return process, please retain all receipts and documentation related to your purchase.
• Proof of Purchase: Please provide a valid proof of purchase, such as a sales receipt, order confirmation email, or packing slip, when returning an item.
• Refund Method: We issue refunds in the original payment method used for the purchase. Credit card refunds will be credited back to the same card, while cash purchases may be refunded in cash or via store credit at the store's discretion.

Online Returns:

To initiate an online return, contact our customer service team or visit your nearest Hills Flat Lumber store. Additional steps, such as obtaining a return authorization number or shipping the item back to the company, may be required for online returns.

Exceptions:

Please note that certain products may have specific return limitations due to safety reasons or manufacturer policies. These include chemicals, paint, opened software, clearance items, and customized products. If you have any doubts about the return eligibility of a product, please refer to the product's packaging or contact us directly.

Our goal is to make your return experience as effortless as possible. If you have any questions or concerns, please don't hesitate to contact us.